FAQ

Any changes you need to make to your order must be done within 1 hour of placing your order via email (contact@infancie.com). We do our best to get your order processed and shipped as soon as possible!

Orders are generally shipped within 1-3 business days from the date of order.

Yes we do.

For your protection, we recommend that you return all items via a traceable carrier. We are not responsible for packages lost or not received if a tracking number is not provided. You are responsible for prepaying your return shipment; we will not accept C.O.D. deliveries.

Yes.

If you’d like to make a change please email us immediately at contact@infancie.com

If for any reason you are not satisfied with an item you receive, we will be happy to issue a return or exchange, within 30 days of purchase, provided that the item is still in its original packaging and has not been worn or washed. Little Me items purchased from our online boutique must be returned with their original tags and packaging. Original shipping charges are non-refundable.

Yes. At this time you are responsible for returns to us.

All items purchased on sale or marked down cannot be returned or exchanged.

Customer satisfaction is our goal. Please contact our customer service representatives at contact@infancie.com (contact@infancie.com)and we will be happy to replace the order.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for any reason you did not receive an email, please check your spam folder. You can also check your order status by signing into your account on our website.

We will happily issue a store credit for all gift returns, as long as the item is returned within 30 days of purchase and has not been worn or washed.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your credit card has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

We accept Paypal at the moment.

If you are interested in becoming our Store Retailer, please email us at contact@infancie.com (contact@infancie.com)o and one of our Corporate Sales Representatives will contact you to review.

Since you will now be devoting a major portion of your life to doing laundry, here are some suggestions to make it easier: For extra comfort, wash all babywear before it's worn. While soap products are ideal for delicates, you should continue using detergents for polyester. Detergents will not affect the flame-resistant properties of polyester sleepwear fabric. Before throwing clothes in the washer, always read the care label. Turn garments inside out to keep them from pilling. Zip all zippers and snap all snaps. To avoid spot bleaching, add detergent and agitate before putting clothes in the washer. If you need to put the clothes in before the detergent and/or bleach, be sure that all garments are completely immersed. Always dry on a low heat setting. High heat increases shrinkage in natural fibers. Always dry velour in a dryer to maintain its even, soft surface.

Stains are a sure thing with any baby. To win this battle, follow these easy tips: Treat every stain as quickly as possible. Don’t allow it to dry. For removal of a spot stain, test an inconspicuous area of the garment. Blot stained area with a paper towel or washcloth to absorb as much of the stain as possible. Rinse thoroughly. Wash using detergents recommended for babywear and prewashes containing enzymes. If applying detergent to a stain, avoid the use of powdered products with blue granules. Don't use bleach on non-colorfast garments. Non-chlorine bleach may be used as needed unless otherwise stated in washing instructions. Dilute any bleach before using. Don't mix acids, ammonia or vinegar with bleach. Don't dry the garment until you are satisfied that the stain is out; heat can set the stain.

Our baby wear is carefully designed to allow for shrinkage and will fit comfortably on your baby after washing. Our garments are made with generous diaper allowance and there's plenty of added room in the foot area. A pre-shrunk garment offers the benefit of having already gone through the shrinkage that normally occurs with the first washing.