Refund policy

1. We can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.

2. Change-of-mind returns. All unused, unopened merchandise in original packaging returned within 30 days of receipt will be credited 100% of the purchase price, excluding shipping and handling charges. On a change-of-mind return you are responsible for the return shipping fees, and the original shipping, duties and taxes are not reimbursed.

3. Faulty, damaged or incorrect items. Any product with a quality defect, damage in transit, or incorrect merchandise can be returned for a full refund of the purchase price and the original shipping charge. The change-of-mind conditions in points 2, 5 and 6 do not apply. Please contact customer care at support@infancie.com within 1 week of receipt of your order, before mailing anything back, and we will confirm how to return the item.

4. All closeout or seasonal merchandise is final sale and is not returnable. This does not affect your rights if an item arrives faulty, damaged or incorrect.

5. Change-of-mind returns made outside of the 30 day policy without authorization may be charged up to a 25% restocking fee, at the discretion of our returns department. No restocking fee applies to a faulty, damaged or incorrect item.

6. Items returned that are washed, worn, torn, dirty or outside the original packaging will be up to the discretion of our returns department. We may not be able to process an exchange or refund for returned goods, or a guest may be charged up to a 25% restocking fee. This does not apply where the item was faulty, damaged or incorrect when it arrived.