Shipping policy

This policy explains where INFANCIE ships, what delivery costs, how long it takes and what happens if something goes wrong. It applies to every order placed on www.infancie.com.

Where we ship

We currently ship to the United States and the United Kingdom. US orders are dispatched from a warehouse in the United States and UK orders from a warehouse in the United Kingdom.

If your country is not available at checkout, we are not shipping there yet. Email support@infancie.com and we will let you know when we are.

Shipping costs

Standard shipping is a flat $4.99 on orders under $30. Orders of $30 or more ship free. The same rates apply to both the United States and the United Kingdom, and the threshold is based on your order total before tax.

Shipping is calculated at checkout once you enter your delivery address, and is always shown in full before you pay.

Processing time

Orders are usually picked, packed and dispatched within 1 to 2 business days. Orders placed at a weekend or on a public holiday are processed on the next business day.

Delivery time

Standard delivery normally takes 3 to 5 business days from dispatch in both the United States and the United Kingdom.

Delivery times are estimates, not guarantees. They can be longer during busy periods, or because of carrier delays, severe weather or other events outside our control.

Tracking your order

You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Tracking can take up to 24 hours to start showing movement.

Orders in more than one parcel

If your order contains several items, they may arrive in separate parcels and on different days. There is no extra charge for this.

Delivery addresses

Please check your delivery address carefully before you pay. Once an order has been sent to the warehouse we cannot change the address. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange redelivery, which may be chargeable.

We cannot deliver to PO boxes in every location. If a PO box is rejected at checkout, please use a street address.

Duties and taxes

US orders ship from within the United States and UK orders ship from within the United Kingdom, so there are no import duties or customs charges to pay on delivery.

Late, lost or damaged parcels

If your order has not arrived within 10 business days of dispatch, or it arrives damaged, email support@infancie.com with your order number and, if the parcel is damaged, a photo. We will investigate with the carrier and put it right.